i hate when this happens....the lady was nice about it...but mad....and it wasnt her fault......our place is real big with lots of parts... outside was a big double wash tub....a lady asked me the price...and i told her...she went in and paid for it....but wade the guy selling outside also sold it....at about the same time....
our safety net on this is when someone says i will take this we put a sold tag on it....the lady who paid first didnt say that....and the lady who didnt pay first said that....and we didnt put the sold tag on it for her......we dont have it figured out for sure who actually should have been first.......
not a good situation!!!! it shows how important our policies are....and how we should really think about the customer....as in if you want this for sure you have to tell me so i can put your name on it....that can sound kind of pushy but pretty important here.......wade was perfect for this except for not getting the tag on it like he should have.he is so tactful and nice and kind of salvaged it as well as possible...
...i think he grovelled and said , his ladyship i would have his guts for garters for messing it up... he told me that later, when i asked him how he solved it......
it was a mess....we ahd about 15 carloads of buyers in the place at that time....
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